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The New Vic

33 West Victoria Street
Santa Barbara, CA 93101

Box Office Information

Ensemble Theatre Company Box Office
33 W. Victoria Street
Santa Barbara, CA 93101

(805) 965-5400

Box Office Hours

Monday through Friday from 1:00 – 5:00, and one hour before curtain on performance days

  • Click “My Account” in the top right corner of the homepage.
  • Click on the log in icon on the top left of the screen.
  • Enter email and password.
  • Click “Register” to create a new account; do not create a new account if you have already made one.
  • If you have forgotten your password, you may click the link “Forgot Password?” to reset it. This email may take up to ten minutes to deliver.
  • Click “BUY TICKETS” tab on the right side of the homepage.
  • Enter promo code in the top right corner.
  • Click “submit” next to the promo code.
  • Click “BUY TICKETS” tab on the right side of the homepage.
  • Scroll down to see the show times. Select the date for the play you would like to see and click on “Purchase” on the right side.
  • Select your seats on the map of the theater by clicking on the blue seats individually and clicking “full price” to add each seat to your cart. *The seats will say “Full Price” when you select them. The promo code will be applied in the cart before you check out*
  • Click “Add to Cart” on the bottom right corner of the stage map. PLEASE MAKE SURE THAT THERE ARE NO DUPLICATE TICKETS IN THE CART.
  • Click “Checkout” and enter your payment information.

HOW DO I GET MY TICKETS?

 Single Tickets: Presently, we are issuing only paper tickets. These tickets may be held at Will Call or picked up during our business hours (Tuesdays – Saturdays from 1 to 5 PM, and one hour before performances).  Will Call opens one hour before curtain.

Subscribers: We mailed out tickets for most subscribers in September. If you did not receive your tickets, please contact the box office.

*If you’ve exchanged a ticket date, your new tickets will be available at Will Call the day of the performance.

 

CAN I GET A REFUND?
All ticket sales are final. However, we understand that plans change and emergencies arise, including health issues. In such cases, you may exchange or transfer tickets but we cannot issue a refund.

  • Tickets may only be exchanged for the same show.
  • We encourage patrons needing exchanges to call at least 24 hours prior to the show to ensure ticket availability.
  • All exchanges may be subject to a seating price increase if upgrading a seat choice. Refunds will not be issued for price differences when downgrading a seat choice.
  • No refunds or exchanges of tickets from past performances.

 

GROUPS

LARGE PARTY (5-9 people)?

Please be responsible for your own tickets and the allocation of tickets within your party. We request that only one payment be used for the order in total.

GROUP (10+ people)?

We offer a 15% discount for groups of 10-24 people and a 20% discount for groups of 25+ people. Keep in mind that seats in a group order may span across different seat prices. Only one form of payment may be used for a group sale discount.

I’M IN A GROUP AND NEED TO MAKE A CHANGE TO MY ORDER. WHAT DO I DO?

For security reasons, please contact the key person for the order and have them contact us.

 

WILL THE THEATER HAVE LIMITED SEATING?
At this point, we are not limiting seating. If conditions change, we may not be able to offer your normal performance and seats. Preference will be given in order of subscription purchase.

 

I NEED TO MAKE A CHANGE TO MY ACCOUNT. HOW DO I DO THAT?

If you need to make any name, address, contact information, or status changes, please let the box office know during our regular business hours.

 

WHAT DISCOUNTS DO YOU OFFER FOR ETC PRODUCTIONS?

  • Twism members can buy one ticket and get the second one free. To use our Twism promotion, please come to the box office and present your Twism app to the associate on duty.
  • Students may purchase tickets for $25 with valid student ID checked at box office.
  • Subscribers are entitled to a 15% discount on additional tickets.
  • Senior discounts are available upon request for $5 off per ticket at box office or by phone only

* ONLY ONE DISCOUNT MAY BE USED FOR TICKET PURCHASE.

 

WHAT FEES DO YOU CHARGE?

  • We charge a $4 handling fee for each ticket purchased online or over the phone.
  • A $5 processing fee will apply for exchanges to non-subscriber tickets.
  • Subscribers are entitled to free, unlimited exchanges throughout the season. If exchange includes a downgraded seat, no refund will be issued for the difference in prices.
  • There is a $1 postage fee for mailed ticket orders.

 

Accessibility

The New Vic is fully wheelchair-accessible. The New Vic provides hearing loop and audio-assisted devices.

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Hearing Assistance

 

Hearing Loop
Hearing loop systems take sound straight from the source and deliver it right into the listener’s hearing aid without extraneous noise or blurring. To them, it sounds like the speaker is right in their head. It turns their hearing aids into wireless earphones that broadcast sound customized for their hearing loss. For more information about the Hearing Loop click here for FAQs or click here to watch a brief video.

 

To use the hearing loop: Switch your hearing aid to the “T”, telephone, or hearing loop program. All but the very smallest modern hearing aids tend to be supplied with an internal t-coil. However, it may not have been enabled when the device was initially programmed. If you are not sure whether your hearing aid has a t-coil or if you do not know how to access the T program, your audiologist or hearing aid specialist will be able to advise.

 

Hearing Devices
Assistive listening devices with headphones are available, free of charge, to patrons at all performances. Contact the House Manager.

Accessibility

 
  • Patron drop-off curb in front of the theatre on Victoria Street for easy access to the theatre

  • Wheelchair ramp leading up to the theatre entrance from the sidewalk

  • Our Box Office ticket window is wheelchair-friendly

  • Accessible seats inside the theater allow patrons with disabilities to comfortably enjoy the show

  • All restrooms for patrons are handicapped accessible

Directions & Parking

Santa Barbara downtown public parking lots offer convenient access to the New Vic at 33 West Victoria Street, next door to the corner of Chapala Street and one block west of State Street.

 

Patrons can park in Lot 5, access via Chapala Street (1200 block) or Lot 6 (Granada Garage) from Anacapa Street (1200 block). Both of these lots are a short walk to the theater and are part of the Downtown Public Parking District. The first 75 minutes are FREE and each additional hour or part of are $2.50. Persons with disabilities, first 2.5 hours are FREE (present your placard). Street parking after 6pm is FREE.

 

The parking lot off 100 West Victoria is FREE after 6pm Monday through Sunday (behind the Louise Lowry Davis Recreational Center)

 

Hotels

Hotels

The Upham Hotel

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