Plan a Visit

Single tickets may be issued as either print-at-home tickets which will be emailed to you after purchase or paper tickets printed by our box office staff, depending on the delivery method selected at the time of purchase. If tickets are purchased over the phone with our box office staff, they will be printed as paper tickets in our office.

__

Our printed paper tickets may be held at Will Call or picked up during our business hours (Tuesdays – Saturdays from 1 to 5 PM, and one hour before performances).  Will Call opens one hour before curtain.

__

Subscribers: We mail out season tickets for most subscribers in September. If you do not receive your tickets, please contact the box office.

__

All exchanged tickets will be held at the box office.

All ticket sales are final.

__

If you are unable to attend your performance, we’re happy to help you exchange or transfer your tickets; however, we are unable to offer refunds.

• Tickets may only be exchanged for another performance of the same production, subject to availability.

• We encourage patrons needing exchanges to contact the box office at least 24 hours prior to their scheduled performance.

• If you exchange into a higher-priced seat, you will be responsible for paying the difference in ticket price.

• If you exchange into a lower-priced seat, no refund or credit will be issued for the difference.

• Tickets may not be refunded or exchanged after the scheduled performance has passed.

__

If you are unable to exchange your tickets to another performance date, you may give your tickets to a friend or donate them back for resale. If your seats are donated, our Development Department will send you an acknowledgement letter in the mail which will indicate the value of your tickets as a tax-deductible donation to the theater. You must donate your tickets prior to the performance start time. 

A $5 processing fee will apply for ticket exchanges to non-subscriber tickets.

__

Subscribers are entitled to free, unlimited exchanges throughout the season. If exchange includes a lower-priced seat, no refund will be issued for the difference in ticket price.

Current seat availability is displayed on our online ticketing page for each performance. Tickets may be purchased online up until the performance begins, subject to availability.

__

If a performance is sold out, we encourage you to continue checking our website, as tickets may become available due to exchanges or donated inventory.

__

For sold-out performances, an in-person waiting list will be available at the box office beginning one hour before curtain on a first-come, first-served basis. Any tickets released from the waiting list will be sold at the regular ticket price.

__

Ensemble Theatre Company does not currently offer a rush ticket program.

The below discounts are in effect for ETC productions. With the exception of our student ticket and Under-35 discounts, all discount tickets must be purchased over the phone or in-person at the box office. They are not valid for 3rd-Party rentals of the theater.

__

• Twism members can buy one ticket and get the second one free. To use our Twism promotion, please come to the box office and present your Twism app to the associate on duty.

• Full-time students may purchase tickets for $25 – $75 with valid student ID checked at box office.

• Patrons under 35 may purchase $35 – $75 tickets. You must present a valid ID at will call when picking up these tickets.

• Subscribers are entitled to a 15% discount on additional tickets. To access this subscriber discount, please call our box office or stop by in person.

• Military service members and veterans receive 20% off single tickets. A valid military ID must be presented at Will Call in order to pick up these tickets.

• Senior discounts are available upon request for $5 off per ticket at box office or by phone only.

• Actor’s Equity Members receive 50% off tickets to ETC productions. Members must provide their Equity membership card in order to pick up their tickets.

• Dramatists Guild Members receive 2 complimentary tickets to any ETC production with a valid membership card. These tickets must be purchased in person at our box office. __

__

Only one discount may be used per purchase. We are unable to combine multiple discounts for a ticket order.

__

Discounts cannot be retroactively applied to already purchased tickets.

Planning a theatre outing? Groups of 10 or more receive discounted ticket pricing on ETC productions!

• Groups of 10–24: 15% off regular ticket prices
• Groups of 25–49: 20% off regular ticket prices

__

Group discounts are available when all members attend the same performance and the reservation is made together.

__

Group seating is subject to availability. While we will make every effort to seat your group together and accommodate your preferred seating area, we cannot guarantee seating together or availability in a particular price zone.

__

To ensure the best possible experience for all patrons, group reservations may be limited for performances with high demand. If your requested performance is nearing capacity, we may recommend an alternate performance date with greater availability.

__

Please contact the Box Office to discuss your group’s needs and reserve your seats.

__

Larger Parties (5-9 people)

Please be responsible for your own tickets and the allocation of tickets within your party. We request that only one payment be used for the order in total.

We’re excited to share live theatre with you and your family! Our performances often run for an extended time and may include mature themes or language, so we recommend them for audience members 5 years of age and older. For more information on our show’s content, please check our content warnings listed on our show pages.

__

To create the best experience for all, we ask parents and guardians to think about whether their child will be comfortable sitting quietly throughout the show, including very young children and babes in arms. Should a child become upset or disruptive and impact the performance or nearby guests, we may ask you to step out with your child. 

For safety regulations, all children must have their own ticketed seat.

Guests who use trained service dogs are welcome at our theatre. Please note that some performances include sudden loud sounds, bright lights, and other effects that can be difficult for dogs without specific service training and may interrupt the show.  

__

Out of respect for our performers, fellow audience members, and guests who truly depend on service animals, we ask that only legitimate service dogs enter the venue. Bringing pets or untrained animals as service dogs can cause disruptions and may undermine the trust and acceptance that real service dog teams rely on every day.